OMG!!!! I sent Substack #3 just when? Was it just this morning? It feels like a month ago - the hits just keep on coming!!!
I was extolling Amazon's virtues - I got wrong size mattress and they said they would replace with correct size at no charge - one time only! I'm ok with that.........until tonight - tonight, the mattress came and....are you ready? They sent the same wrong size again!!!!!!!
I had guys come and take the other one, open the new one, put it on the bed and.......DAMN!!!!!
Anyway, I called Amazon and spoke to lovely man named Siphu - he said he felt my misery and understood and would help me - 40 minutes on hold - no Siphu - did he call you?
So, I called Amazon again - another lovely man named Mark - understood my misery and would feel the same - can he put me on hold please? Oh, of course, it's fine - add a stiff neck from holding the phone against my ear (why can't I find the speaker button?!!!!!) to the bad back and left leg pain! Of course, Mark comes back and says he has to transfer me to another department (I could have told him that!) and yet another lovely man named David came on the line. I'm writing this as I yet again listen to that same classical music I've been hearing since 6:30!
I KNOW I'm not going to like what they will tell me because, when they sent the "replacement" at no charge, they said it was one time thing. Yet, here I sit with a stiff neck, back and neck pain, on hold waiting for David to give me the bad news.
And, then, what the hell do I do?
Lovely woman named Zandry is helping me now - she's really lovely - she's doing everything she can to really help me (bless her sweet heart!!) She's refunding the $ to my Amazon gift card and had me order the correct one - came to the same $ - FINALLY!!!! only took two hours on the phone.
Message to all - it was a woman who solved my problem!!!!! Zandry from South Africa!!! Cheers to her!! (PS - she really liked my email address!)
At least you're meeting men.... only to be disappointed by them.
Oh my goodness......JAYNE!!! It's a wonder that you have kept your sanity! Hopefully this time you'll get the right size mattress. What is needed now is a clear path to all things going your way without a hitch, and a good night's sleep. Keep us posted.